Pakistan Launches National Super App for All Government Services in 2025
Pakistan takes a major step toward digital transformation with its new National Super App and Web Portal. The Ministry of Information Technology and Telecommunication (MoITT) has started work on the development of a National Super App and Web Portal, designed as a one-stop gateway for citizens and businesses to access a broad range of government services at both federal and provincial levels.
Digital Pakistan Initiative Transforms Public Services
The government launches this ambitious project under the Digital Pakistan program. The World Bank supports this Digital Economy Enhancement Project (DEEP) to modernize how citizens interact with government departments.
Key benefits include:
- Single platform access to all government services
- 24/7 availability through mobile and web platforms
- Integration with NADRA’s National Digital Identity system
- Streamlined processes for citizens and businesses
One Platform for All Government Needs
The Super App will connect federal and provincial departments under one digital roof. Citizens can now handle multiple government tasks without visiting different offices or websites.
Available services include:
- License renewals and applications
- Tax payments and submissions
- Permit applications and approvals
- Company registration processes
- NOC (No Objection Certificate) requests
- All government fee payments
Enhanced Security and User Experience
Pakistan builds the platform with advanced security features to protect user data and ensure safe transactions.
Security features include:
- Zero Trust security model implementation
- End-to-end encryption for all transactions
- Biometric authentication through NADRA integration
- Secure cloud infrastructure hosting
- Multi-factor authentication systems
Benefits for Citizens and Businesses
The Super App transforms how people interact with government services by making everything digital and accessible.
For citizens:
- Save time with instant online services
- Access services from anywhere, anytime
- Reduced paperwork and office visits
- Transparent fee structures and processes
- Quick status updates on applications
For businesses:
- Faster license processing times
- Streamlined company registration
- Digital payment solutions
- Reduced administrative costs
- Automated workflow systems
Future Expansion Plans
The platform will grow over time to include more services and features. The government plans to add third-party services and premium features.
Future developments include:
- Integration with private sector services
- Subscription-based premium features
- In-app advertising opportunities
- Additional payment gateway options
- Extended service offerings
World Bank Partnership Drives Success
The Digital Economy Enhancement Project receives technical and financial support from the World Bank. This partnership ensures the platform meets international standards for digital government services.
The project follows Pakistan’s Digital Government Enterprise Architecture framework, ensuring compatibility with existing systems and future expansion capabilities.
Impact on Government Efficiency
The Super App will improve transparency and performance across government institutions. Digital workflows replace manual processes, reducing processing times and operational costs.
Government benefits include:
- Automated workflow systems
- Reduced manual interventions
- Lower administrative expenses
- Improved service delivery
- Enhanced transparency measures
- Better citizen satisfaction rates
Pakistan’s National Super App represents a significant milestone in the country’s digital transformation journey. Citizens and businesses can expect improved service delivery, reduced costs, and greater convenience when dealing with government departments.
The platform launches with core services and will expand gradually to include additional features and third-party integrations. This initiative positions Pakistan as a leader in digital government services in the region.
